Cultural Competency Series: A Cornerstone of High Quality Healthcare and Human Services
$75
A course will expire on 06/29/2025
Leads to certification
General Topics / ASPIRE

Cultural Competency Series: A Cornerstone of High Quality Healthcare and Human Services

Recording Date: 2014

The delivery of high-quality healthcare and human services requires training in cultural competence. Cultural competence is an attribute of providers who understand the concepts underlying diversity, and value intercultural communication and the elimination of disparities in the delivery of healthcare and human services. Cultural and linguistic differences between providers and patients and clients can present barriers to effective communication, affecting outcomes in many different ways. Poor communication because of cultural or linguistic differences can create unsafe situations. Cultural knowledge, along with adaptability, self-awareness, and other attributes, can help support optimal outcomes. This series will address a range of topics for both individual providers with direct patient/client contact, and for administrators of health and human services organizations across all areas accredited by CARF.

Presenter Information: 

Elizabeth Sandel, M.D., is a clinical professor in the Department of Physical Medicine and Rehabilitation at the UC Davis School of Medicine. She is also a medical director for Paradigm Management Services, an organization providing medical case management to improve the outcomes of workers with catastrophic injuries. She has practiced medicine and held academic appointments in various healthcare systems on the east coast and west coast. She served as a CARF surveyor and participated in several advisory boards when the brain injury standards were first developed, and participated as medical director for many inpatient and outpatient medical rehabilitation program CARF surveys over several decades. From 1997 until 2013, she served as chief, Napa Solano Service Area, and medical director of the Kaiser Foundation Rehabilitation Center, Vallejo, California. During that time, she was active in Kaiser Permanente’s national and regional diversity and culturally competent care programs. Her research on brain injury and stroke outcomes has been supported with funding from Kaiser Permanente, Centers for Disease Control and Prevention, and National Institutes of Health. Dr. Sandel served on the American Academy of Physical Medicine and Rehabilitation (AAPM&R) Board of Governors for eight years and as president from 2009 to 2010. She is a senior editor of PM&R, AAPM&R liaison to the National Quality Forum, chair of the Performance Metrics Committee, and a member of the Evidence-Based Practice Committee. She is a member of the Brain Injury Medicine Examination Committee of the American Board of Physical Medicine and Rehabilitation. Dr. Sandel completed a physical medicine and rehabilitation residency at Thomas Jefferson University in 1984 and a fellowship in brain Injury rehabilitation at Magee Rehabilitation Hospital in 1985. Dr. Sandel was the recipient of the Frank H. Krusen, M.D., Lifetime Achievement Award of the AAPM&R in 2012.

Curriculum content

  •
    Date of Recording:  July 2014 This webinar supports the following objectives:  Understand why cultural competency, diversity, and inclusion matter in the delivery of health and human services. Describe culturally competent care practices for providers and for health and human service delivery systems that improve the quality of care and services or address patient safety risks. Demonstrate how you as a health and human services professional and your organization could improve the quality of care and services by meeting the CARF standards for cultural competence.

    • Lesson Cultural Competency, Diversity, and Inclusion: Foundational Concepts

  • Date of Recording: July 2014 This webinar supports the following objectives:  Explore how neuroscience can help explain the cognitive processes that contribute to conscious and unconscious bias. Understand how exploring your own cultural background and the experiences within your family of origin can provide an appreciation of your own cognitive processes around human and cultural difference. Learn to create experiences that help you gain insight into how your own biases may contribute to the care or services you provide

  • Date of Recording:  August 2014 This webinar supports the following objectives:  Identify the challenges and opportunities of providing care or services to diverse populations in the information age. Understand the importance of identifying the characteristics of the populations your organization serves to inform the types of data that would be important to collect. Identify what national and state standards are established for organizations, such as those for culturally and linguistically appropriate care, to guide decisions about data collection.

  • Date of Recording: September 2014 This webinar supports the following objectives:   Gain insight into diversity within the category of sexual and gender minority health. Understand generational differences that are present in the dialogues around sexuality and gender. Refine strategies to provide culturally competent care, and to remove health inequities to lesbian, gay, bisexual, and transgender and other sexual and gender minorities.

  • This webinar supports the following objectives:  Understand why cultural competency, diversity, and inclusion matter in the delivery of health and human services. Describe culturally competent care practices for providers and for health and human service delivery systems that improve the quality of care and services or address patient safety risks. Demonstrate how you as a health and human services professional and your organization could improve the quality of care and services by meeting the CARF standards for cultural competence.

  • Date of Recording:  September 2014 This webinar supports the following objectives:  Identify the concepts embraced by the disability community that are the basis for a cultural definition for persons with disabilities. Understand the research that documents the impact of disparities on physical, social, and psychological health for persons with disabilities. Define best practices for language and behavior when providing care or services to persons with disabilities.

  • Date of Recording:  October 2014 This webinar supports the following objectives:  Describe the major generational groups. Identify the characteristics of each of these generational groups. Define the diverse approaches that are necessary when providing care or services to persons served from different generational groups.

  • Date of Recording: October 2014 This webinar supports the following objectives:  Understand how to build and benefit from diversity within teams. Define the many dimensions of diversity that may benefit your organization. Explore how supplier and vendor diversity could raise the bar for your organization.